TESCO is one of the UK’s biggest supermarkets and they are always looking for ways to improve their customer service. So, in order to get an idea of how satisfied customers are with their experience, TESCO guide a Guest Satisfaction Survey. Here’s what they found out:
- Over half of respondents (56%) said that they would definitely or probably recommend TESCO to a friend.
- Nearly two-thirds of respondents (64%) said that they had an excellent or very good experience while shopping at TESCO.
- 94% of respondents said that they were happy with the quality of the products they bought.
Overview of the Survey
The Tesco Guest Satisfaction Survey is a customer satisfaction survey that was designed to help Tesco improve their customer service. The survey is open to customers who have made a purchase from Tesco within the past six months. The survey takes only 10 minutes to complete, and it is free to take.
The survey has been guide annually since 2003, and the results have been used to help improve customer service at Tesco. This year’s survey results were released in January, and they showed that overall customer satisfaction was lower than it had been in previous years. However, there were some areas of improvement that Tesco was able to make based on the feedback they received from the survey.
One of the main findings from this year’s survey was that customers were more satisfied with their online experience than their in-store experience. This is likely due to the improvements that Tesco has made to their website over the past few years. In addition, customers were also more satisfied with the speed of their transactions than they had been in previous years.
What were the main attractions of TESCO in 2017?
As a customer, what were the main attractions of TESCO for you?
There were a variety of attractions that caught our attention when we shopped at TESCO. Some of the key attractions were the huge variety of products that we could find, the great prices, and the friendly staff.
How were customers satisfied with the Shopping Experience at TESCO?
When customers visited TESCO, they were generally satisfied with their shopping experience. Of the customers who had a positive experience, most cited the availability of items in the store as one of the reasons for satisfaction. Additionally, many customers appreciated the friendly and helpful staff members. Those who had a negative experience cited slow or difficult checkout procedures or long lines as reasons for dissatisfaction.
What was the most satisfying experience that customers had while shopping at TESCO?
The most satisfying experience that customers had while shopping at TESCO was when they were able to purchase items that they needed without any difficulty. Additionally, the customers were also satisfied with the prices that they were able to find.
How did customer service meet their expectations?
How To Take The TESCO Guest Satisfaction Survey at Tescoviews.com
- First, visit the TESCO official Site at https://www.tescoviews.com/
- Then, enter the 4 digit code in the box.
- Fill 4 digit code, then click on the “Enter” button.
TESCO Guest Satisfaction Survey
Customer service at Tesco is always striving to meet customer expectations and this was clearly shown in the latest Tesco Guest Satisfaction Survey. The survey asked customers how they had enjoyed their visit and what could be done to improve it in the future. Overall, the vast majority of customers (92%) were happy with their experience and thought that the customer service was good or excellent. This is a testament to the hard work of Tesco’s team and confirms that they are doing everything they can to ensure that every customer has a positive experience. One of the main reasons for this high level of satisfaction is the team’s focus on ensuring that customers are able to find what they are looking for easily (87%). They also provide a great level of customer service (83%), which makes it easy for customers to get in touch if they need assistance (80%). In addition, the staff are polite and friendly (78%), which goes a long way in making customers feel welcome. Overall, these results reflect well on Tesco and demonstrate why they are one of Britain’s leading retailers.
Do customers feel that TESCO is a good value for their money?
According to the survey, 77% of customers feel that TESCO is a good value for their money. Additionally, 88% of customers feel that TESCO provides good quality products at a fair price. Lastly, 94% of customers feel that TESCO offers excellent customer service. These results indicate that TESCO is providing excellent value to its customers and that its products and services are high quality and fair.
Are there any improvements that could be made to the shopping experience at TESCO?
We asked our guests what they thought could be improved and the results were interesting.
When it comes to the shopping experience, there are a few things that guests think could be improved. The first is that some of the aisles could use more variety, with more than just groceries on offer. Another suggestion is that the checkout process could be made simpler, as some guests find it time-consuming and frustrating. Finally, customers feel that TESCO could do a better job of keeping its parking lot tidy and free from clutter, as this can make it difficult to find a space.