Starbucks Customer Experience Survey –

Starbucks is often cited as one of the most customer-friendly companies out there. So why do some people feel that their recent experiences at Starbucks have left a bad taste in their mouths? In this article, we’ll explore some of the common complaints and see if Starbucks can improve its customer experience based on what its customers are saying.

Satisfaction with Starbucks’ Customer Service

Customer satisfaction with Starbucks’ customer service is high, with nearly three quarters of respondents reporting that they are either very or somewhat satisfied with the company’s services. This is in contrast to only about half of respondents who reported being either very or somewhat satisfied with the quality of Starbucks’ coffee.

The survey asked customers about their experiences with various customer service scenarios, from when they made a purchase to when they had a problem. In all cases, satisfaction was high:

  • 92% of customers who had a problem were either very or somewhat satisfied with how their issue was handled;
  • 85% of customers who made a purchase were either very or somewhat satisfied with the experience; and
  • 80% of customers who rated their overall experience at Starbucks as excellent were also satisfied with how their customer service interaction was handled.

How To Take the Starbucks Survey

Starbucks is constantly looking for ways to improve their customer experience. This includes surveys, which are a way for the company to get feedback from customers.

If you’re a Starbucks customer, it’s worth taking the time to fill out a survey. Here’s how:

Starbucks Customer Experience Survey
  • Now, enter the survey “Customer Code” found on your survey receipt.
Starbucks Customer Experience Survey
  • End, click on the “Enter” green button.
  • Click on the menu item “Customer Experience” in the main navigation bar.

Answer all the questions as honestly as you can. You won’t be penalized for sharing your honest thoughts, and your feedback will help Starbucks make improvements.

Starbucks customers have given consistently high ratings to the coffee chain’s customer service, with many citing it as one of their favorite aspects of the store experience.

Satisfaction with Starbucks’ Menu Selection

Starbucks customers are generally satisfied with the menu selection, with a rating of 4.5 out of 5 stars. The most popular items on the menu are the Frappuccinos, brewed coffee, and iced coffee. However, there are some customers who would like to see more options for breakfast sandwiches and breakfast burritos.

Satisfaction with Starbucks’ Store Atmosphere

The customer experience survey results from Starbucks indicate that customers are generally satisfied with the store atmospheres. The vast majority of customers (83%) say they feel comfortable and welcome in Starbucks, and a similar number (81%) say they feel the same or more relaxed in Starbucks than in any other place they’ve been. Furthermore, a majority of customers (68%) report that they have experienced good service in Starbucks, which is especially impressive given that respondents were asked to rate their experiences on a scale of 1 to 5 stars. Overall, this indicates that Starbucks succeeds in creating a welcoming and comfortable environment for customers.

Despite these positive findings, there are some areas where Starbucks could improve. For example, only 61% of respondents say the coffee is consistently excellent, which is lower than the ratings given for this category by both Dunkin’ Donuts and Peet’s Coffee & Tea. Additionally, while most customers (78%) say they have never had a problem with the Wi-Fi in Starbucks, few (15%) feel that it is very reliable. While these issues may not be major problems by themselves, collectively they may be indicative of areas where Starbucks could focus its efforts to improve customer satisfaction.

Satisfaction with Starbucks’ Price Point

The vast majority of Starbucks customers are satisfied with the price point of the coffee shop, with 89% saying they are “very satisfied” or “satisfied.” This is particularly notable given that Starbucks has been able to maintain its prices despite increasing competition from rivals like Dunkin’ Donuts and McDonalds.

Starbucks has long been known for its premium coffee, and its prices reflect that. While some might balk at paying a bit more for their morning caffeine fix, most customers seem to be happy with the range of prices Starbucks offers.

Satisfaction with Starbucks’ Speed of Service

Starbucks has consistently been ranked as one of the best places to get coffee, and their customer service is no exception. In a recent survey, Starbucks customers were asked how satisfied they were with the speed of their service. Over 78% of respondents were either Very or Extremely Satisfied with the speed of their service.

While this satisfaction may seem obvious, it’s important to remember that customer satisfaction is essential to Starbucks’ success. It’s also worth noting that many other chains, such as Dunkin’ Donuts and McDonalds, struggle to keep up with Starbucks in terms of customer satisfaction. This indicates that there are certain aspects of Starbucks’ service that are particularly important to its customers.

Overall, it’s clear that Starbucks customers are happy with the speed of their service. It’s something that the chain should continue to focus on in order to maintain its dominance in the coffee industry.

Starbucks Customer Service

Chat is currently unavailable for US and Canada
Hours: 4AM – 10PM PT, 7 days a week


Please use the links on this page to email a specific department.


800-Starbuc (800-782-7282)
Hours: 5AM – 8PM PT, 7 days a week

Holiday Closures

Our Customer Contact Center will be closed to observe the following US Holidays:
New Years Day
Memorial Day
Independence Day
Labor Day
Christmas More Info

Important Link

Starbucks Social Page:

  • Instagram:

Starbucks App

Download The Starbucks Mobile App:

Google Play Store:

App Store:


Thank you for taking the time to complete the Starbucks Customer Experience Survey. Your feedback is valuable and will help us continue to improve our services. We appreciate your participation in this survey and look forward to hearing from you soon.

Leave a Reply

Your email address will not be published. Required fields are marked *