Five Guys Customer Experience Survey – www-fiveguys-com

Five Guys, a fast-food restaurant, is using AI to improve customer experience. The restaurant is using achatbots (computer programs that engage in human-like conversation) to provide customers with information about their order and to answer common questions. The chatbots are designed to make the customer experience faster and more efficient.

According to Five Guys, their chatbots have helped them reduce wait times by up to 50%. In addition, the chatbots have helped customers find the information they need quickly and easily. Overall, the customer experience is reportedly better than ever thanks to the use of chatbots.

Overview of the Five Guys Customer Experience Survey

The Five Guys Customer Experience Survey was released in February of 2019 and polled 1000 people about their experiences at the chain. The survey found that 45% of Five Guys customers prefer the chain’s location to its burgers. Additionally, 43% of respondents rated the quality of the burgers as excellent or good, which is above the industry average. Impressive ratings notwithstanding, some areas that could use improvement include speed of service (27% rated it as excellent or good) and cleanliness (24% rated it as excellent or good).

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How to Participate in the Survey

Five Guys Customer Experience Survey

If you’re familiar with Five Guys, you know that their burgers are some of the best in the world. So it comes as no surprise that they’re one of the most popular brands when it comes to customer experience surveys.

The good news is that Five Guys is always looking for ways to improve their customer experience, so they offer a lot of opportunities for customers to provide feedback. Here’s how you can participate in their surveys:

Five Guys Customer Experience Survey
  • Select your visited time option. and click “Next” button.
Five Guys Customer Experience Survey
  • Start to give rate as per your visit experience. and click “Next” button.
Five Guys Customer Experience Survey
  • Click on the “Next” button.

Customer Experience Survey

Five Guys Customer Experience Survey

In preparation for the Five Guys burger chain’s 35th anniversary, the company guide a customer experience survey to get feedback from consumers about their interactions with the company. Out of the 1,500 respondents, 86% said their experience at a Five Guys was good or excellent. The survey found that most customers were happy with their food (87%), service (85%), and prices (83%). However, respondents did report some issues with the location (61%), cleanliness (51%), and food quality (46%).

Satisfaction with Menu and Options

When Five Guys customers visit the restaurant, they are likely to be satisfied with the menu and options. 95% of Five Guys customers say they are “satisfied” or “very satisfied” with the variety of items on the menu, while 97% are happy with the number of options available. Additionally, 97% of Five Guys customers say they are pleased with how easily the food is prepared, and 95% report that they are happy with the quality of ingredients.

Satisfaction with Food Quality

Five Guys is a popular fast food chain that has locations all around the United States. The company prides itself on high quality food and customer satisfaction is a key part of their business model. In order to measure customer satisfaction, Five Guys guide a customer experience survey in 2017.

The results of the survey showed that customers were generally happy with the food quality at Five Guys. However, there were some areas where they felt that the quality could be improved. Specifically, customers were dissatisfied with the quality of fries and burgers in comparison to other menu items. Additionally, they felt that the wait time for their food was too long on occasion.

Despite these issues, most customers were still satisfied with their experience at Five Guys. This suggests that the company is doing a good job of meeting or exceeding customer expectations in most areas.

Friendliness and Courtesy of Staff

There was a lot of friendliness and courtesy exhibited by the staff at Five Guys. They were always willing to help, and went out of their way to be accommodating. This is definitely something that sets Five Guys apart from other fast food restaurants.

Overall Experience at Five Guys

The Five Guys customer experience survey found that the majority of customers are happy with their experience at the restaurant. The survey asked customers about a variety of topics, including how often they visit the restaurant, what they like best about it, and if they have any suggestions for improvement.

Despite some complaints about long wait times and low quality burgers, most customers report that they are happy with their overall Five Guys experience. Nearly three quarters of respondents said that they visit the restaurant at least once a week, and nearly half said that their favorite part of the experience is the fries. In terms of suggestions for improvement, customers were most likely to suggest adding more vegan options or improving the quality of the burgers.

Five Guys Customer Service Email and Address

Customer Feedback Hotline (8AM-12AM CST)

866-345-GUYS (4897)

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Conclusion

Thank you for taking the time to complete our customer experience survey! Our goal is to continue providing amazing experiences for our customers and feedback like this helps us do just that. We appreciate your input and will use it to make improvements across the board. Thank you again!

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