JCPenney Customer Satisfaction Survey –

JCPenney is a popular retailer with a long history of customer service satisfaction. In order to continue providing great customer service and maintain their reputation, the company has launched a Customer Satisfaction Survey.

This survey is open to customers who have shopped at JCPenney in the past 12 months. It takes only 10 minutes to complete and will help the company better understand what customers want from their shopping experience.

Customers are encouraged to take the survey as often as they like, but there is no need to fill it out if you haven’t shopped at JCPenney in the past 12 months. The survey closes on Monday, May 14th.

Satisfaction with JCPenney’s Website

JCPenney’s website is one of the company’s main selling points, and customers seem to agree. According to the JCPenney Customer Satisfaction Survey, 84 percent of respondents were satisfied with the website. This is good news for JCPenney, as customers are more likely to be satisfied with a product or service if they are happy with the website where they found it. In addition, 84 percent of respondents said that they found what they were looking for on the website, which indicates that the site is well organized. Lastly, 83 percent of respondents said that they would recommend the website to a friend.

Satisfaction with JCPenney’s App

JCPenney’s app is a great way to shop and get deals. I love that it keeps track of my discounts and inventory levels so that I always know what’s available. The app is also easy to use and navigate.

JCPenney’s Download the App:

How To Take The JCPenney Customer Satisfaction Survey

  • Then, choice your preferred English & Spanish language.
  • Now, enter the 22 Digit JCPenney Code located on your receipt.
JCPenney Customer Satisfaction Survey

  • After that, click on the “Next” button.

Satisfaction with JCPenney’s Returns Process

JCPenney has a stellar returns process that its customers are happy with. In the JCPenney Customer Satisfaction Survey, 89% of respondents rated the return process as excellent or good. This stellar satisfaction rate is especially impressive considering that only 11% of respondents had a negative experience with returns in the past 12 months.

One reason for this high satisfaction rate is that JCPenney makes it easy for customers to return items. For example, all items can be returned without a receipt and there is no need to mail the item back. Additionally, JCPenney offers free returns within 60 days of purchase for most items.

Overall, JCPenney’s stellar returns process is great news for consumers who want to make sure they are getting the best possible deal on their purchases.

Overall Satisfaction with JCPenney

JCPenney is a popular retailer for customers who are looking for affordable clothing and accessories. The company has over 2,000 stores in the US and Canada. In a recent study of customer satisfaction, JCPenney ranked first out of five major retailers in terms of overall satisfaction.

What contributed to JCPenney’s high customer satisfaction ratings? According to the study, customers were happy with the variety of products available, the prices, how quickly they received their purchases, and the quality of the clothes. Additionally, customers appreciated the convenience of being able to shop at JCPenney online.

While JCPenney is clearly number one when it comes to customer satisfaction, there are some areas where other retailers beat them. For example, Kohl’s ranked higher than JCPenney in terms of customer satisfaction with their sales staff and their return policy.

Overall, JCPenney is an excellent choice for shoppers who are looking for affordable clothing and accessories.

Important JCPenney Survey Link

JCPenney Customer Service & Official Social Page

Call 1-800-322-1189

Tweet us @ askJCP


Thank you for taking the time to complete our customer satisfaction survey. Your responses will help us continue bringing you the best possible shopping experience and improve your overall shopping experience at JCPenney. We appreciate your input, and we look forward to hearing from you soon!

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