JCPenney Customer Satisfaction Survey –

JCPenney has a long tradition of providing excellent customer service. The company launched a Customer Satisfaction Survey to ensure that they continue to provide excellent customer service and preserve their reputation.

Customers who have purchased from JCPenney within the last 12 months are eligible to take this survey. This survey takes just 10 minutes and will help JCPenney better understand the needs of customers.

Customers are encouraged and encouraged to complete the survey as many times as they wish. However, it is not necessary to fill out the survey if you have not shopped at JCPenney within the last 12 months. The survey will close on Monday, May 14, 2014

Satisfaction with JCPenney’s Website

JCPenney’s website is a key selling point. Customers seem to agree. The JCPenney Customer Satisfaction survey revealed that 84 percent of respondents were satisfied by the website. This is good news to JCPenney as customers are more likely be satisfied with products and services if they feel they have found the right website. The site’s organization is also evident as 84 percent of respondents stated that they found the information they needed on the website. A third percentage of respondents said they would recommend this website to a friend.

Satisfaction with JCPenney’s App

JCPenney’s app is a great way to shop and get deals. I love that it keeps track of my discounts and inventory levels so that I always know what’s available. The app is also easy to use and navigate.

JCPenney’s Download the App:

How To Take The JCPenney Customer Satisfaction Survey

  • Then, choice your preferred English & Spanish language.
  • Now, enter the 22 Digit JCPenney Code located on your receipt.
JCPenney Customer Satisfaction Survey

  • After that, click on the “Next” button.

JCPenney returns process satisfied

JCPenney’s stellar returns process is a huge success. Customers are delighted with it. The JCPenney Customer Satisfaction survey revealed that 89% of respondents thought the return process was excellent or good. This remarkable satisfaction rate is particularly impressive when you consider that only 11% had a negative experience in the last 12 months with returns.

JCPenney makes it simple for customers to return their items, which is why they have such a high customer satisfaction rate. All items can be returned with no receipt, and the customer does not need to return the item by mail. JCPenney also offers free returns for most items within 60 days after purchase.

Consumers who want to get the best deal possible on their purchases will be pleased with JCPenney’s stellar returns process.

JCPenney Overall Satisfaction

JCPenney is a favorite retailer for those who want affordable clothing and accessories. There are more than 2,000 JCPenney stores across the US and Canada. JCPenney was ranked first among five major retailers when it came to customer satisfaction in a recent survey.

Why is JCPenney so satisfied with its customers? The study found that customers were satisfied with the range of products, prices, speed of delivery, quality, and availability of clothes. Customers also appreciated the ease of shopping online at JCPenney.

JCPenney is the clear leader in customer satisfaction. However, other retailers can beat them in certain areas. JCPenney was ranked second in customer satisfaction, with Kohl’s ranking higher than JCPenney’s. This includes their sales staff and return policy.

JCPenney is a great choice for shoppers looking for affordable clothing or accessories.

Important JCPenney Survey Link

JCPenney Customer Service & Official Social Page

Call 1-800-322-1189

Tweet us @ askJCP


We appreciate you taking the time to fill out our satisfaction survey. We will use your feedback to improve our customer service and make shopping easier at JCPenney. We value your feedback and look forward to hearing from us soon!

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