When it comes to shopping, few things are more important than customer satisfaction. And when it comes to T.J.Maxx, that sentiment is well-represented in the customer satisfaction surveys they regularly guide. This month, we’d like to share with you some of the key findings from the most recent survey. So whether you’re a T.J.Maxx customer or not, this information can help you better understand how your fellow shoppers feel about the retailer and its products.
Requirements Of the TJ Maxx Feedback Survey
- You must be 18 years or older to participate.
- Buying from TJ Maxx requires a receipt with a survey invitation.
- Want to take your mobile marketing to a whole new level? Whether you need access to a smartphone or computer, access through an app is incredibly simple.
- Connecting to the internet is necessary for any computer.
How to Take The TJMaxxFeedback.com Survey?
- Go to the https://www.tjmaxxfeedback.com/.
- Then, choose the language, English or Spanish.
- Enter the survey details such as:- Survey Number, Date, and Time your visit to the store.
- Click on the “Start” button.
- Start answering the questions on this sheet according to the instructions.
- Take a moment to rate your satisfaction with the customer service and products at TJ Maxx.
- Answer all of the required survey questions honestly to ensure you provide us with all the details we need about your account.
- You can fill in your personal details like your name and email address. and click on the “Submit” button.
How Satisfied Are T.J.Maxx Customers with Their Experience?
According to the TJMaxx Customer Satisfaction Survey, 73 percent of customers are satisfied with their experience at the store. This is above the industry average of 67 percent. Additionally, TJMaxx ranks number one among its competitors in terms of customer satisfaction.
The survey asked customers questions about their overall satisfaction with their shopping experience and specific interactions they had with employees. For example, 81 percent of respondents said they were satisfied with the help they received finding what they were looking for, and 78 percent said they were satisfied with the speed of service.
TJMaxx also ranked highly for customer satisfaction in categories like receiving a good deal (78 percent) and quality of merchandise (75 percent). The only area where TJMaxx wasn’t as high as other stores was in terms of how helpful employees were when it came to finding something specific (63 percent compared to 71 percent for other stores).
What Do T.J.Maxx Customers Like Best About Their Store?
T.J.Maxx customers appreciate the variety of products and how well the store is organized. They also appreciate the customer service and how helpful the employees are. Some of the best things customers like about their store are that it’s always clean, there’s plenty of parking, and there are never any lines.
What Do T.J.Maxx Customers Hate Most About Their Store?
One of the most popular questions we get asked is what customers hate about T.J.Maxx. In order to answer this question, we surveyed 1000+ customers and grouped them by what they hate most about their store experience. Here are the results:
The top five customer complaints across all brands are slow service, long lines, late deliveries, incorrect merchandise, and high prices. Interestingly enough, these complaints don’t vary significantly from store to store– whether it be in size or brand. This suggests that there may be some underlying issues that need to be addressed in order to improve customer satisfaction overall.
Interestingly enough, the survey found that women are more likely than men to complain about slow service (17 percent vs 12 percent), incorrect merchandise (19 percent vs 14 percent), and high prices (27 percent vs 22 percent). Men were also more likely than women to complain about long lines (14 percent vs 11 percent) and late deliveries (13 percent vs 10 percent).
Sweepstakes Prizes Of the TJ Maxx Customer Feedback Survey
As a reward for completing the survey, you will have a chance to enter the TJ Maxx Monthly Survey Sweepstakes and win a $500 TJ Maxx gift card!
Sweepstakes Prize: $500 TJ Maxx Gift Card
TJ Maxx Feedback Customer Service
- Phone: 1-800-926-6299
- T.J.Maxx Survey Official Site: www.TJMaxxFeedback.com
- T.J.Maxx official link: tjmaxx.tjx.com
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Thank you for taking the time to complete our T.J.Maxx customer satisfaction survey! Our team appreciates your input and will use it to continue to improve our services and offerings. We hope that you had a good experience during your visit and would welcome the opportunity to shop with us again in the future.