It’s no secret that Applebee’s has been struggling in recent years. Just this past Wednesday, the casual dining chain filed for Chapter 11 bankruptcy protection. But one thing that the chain has been doing relatively well is its guest experience.
The Objective of the Survey
Applebee’s Guest Experience Survey was conducted to gain insights on what guests want from the restaurant experience. The survey asked guests about their experience with the waitstaff, cleanliness of the restaurant, food quality, and value for their money.
The survey revealed that guests want more communication from the waitstaff. They also want more variety in the menu and would like to see prices lowered. In addition, they would like to see a better sense of urgency when it comes to taking their food order. Finally, they would like to see more attention paid to details such as cleanliness and atmosphere.
How the Survey Works
Applebee’s surveyed guests in late 2017 to learn more about their dining experience at the chain. The survey was conducted online and asked questions about what they enjoyed most about their visit, what could be improved, and how likely they would be to return. The responses were analyzed to help Applebee’s decide what changes to make.
Overall, satisfaction with the food remained high, with 87% of respondents rating it as excellent or good. However, there were some areas where improvement could be made. For example, guests felt that the quality of the steak had decreased over time, and that the sides were not as appetizing as they used to be. In addition, 63% of respondents said that they would like to see more variety on the menu, while 53% indicated that they would like more value for their money.
Based on these findings, Applebee’s is making several changes to its menu and service in an effort to improve guest satisfaction. For instance, the chain is adding new steak options as well as updated side dishes such as mashed potatoes and roasted vegetables. In addition, new beverage options are being offered such as craft beer and cocktails. Ultimately, Applebee’s is hopeful that these revisions will lead to increased
How to take the Applebee’s Guest Experience Survey
Applebee’s is a popular chain of restaurants that offer a wide variety of food and drinks. It can be hard to know what to expect when visiting one of their establishments, so it can be helpful to take the Applebee’s Guest Experience Survey. This survey allows the restaurant to better understand what guests want and how they can improve their experience.
Here are instructions on how to take the survey:
1. Go to www.talktoapplebees.com and click on the link that says “Take the Guest Experience Survey.”
2. Fill out the survey form such as 13-digit survey code, time & Server Name.
3. Once you have completed the form, click on the “Start” button at the bottom of the page.
4. Applebee’s will send you an email with a code that you need to enter in order to complete the survey.
5. Once you have entered the code, you will be able to review your survey results and find suggestions for improvement.
Results of the Survey
Applebee’s Guest Experience Survey results show that guests appreciate the chain’s affordable food and drink options. In fact, almost two-thirds (63%) of guests say that Applebee’s is a great place to go for a quick meal. Just over one-third (34%) of guests say that the food is average, and only 6% say that the food at Applebee’s is poor.
When it comes to atmosphere, guests overwhelmingly rate Applebee’s as good. Nearly three-quarters (74%) of guests say that the atmosphere is great, and just over one-quarter (27%) say that it’s average. Only 3% of guests rate the atmosphere as poor.
In addition, nearly half (47%) of guests say that the staff is great at Applebee’s, while just under one-quarter (23%) say that they are average and just under one-fifth (18%) say they are poor.
Guests also appreciate the value they get at Applebee’s. Almost two-thirds (64%) of guests say that the prices are great, while just over one-third.
Download the Applebee’s mobile app:
- App Store – https://apps.apple.com/us/app/applebees/id1036172835
- Google Play Store – https://play.google.com/store/apps/details?id=com.olo.applebees&hl=en
Applebees Customer Service Number & Address
- Applebee’s Guest Relations: 8700 State Line Rd, Ste 200,Leawood, KS 66206
- You can call our home office between 8AM – 7PM – CST Monday – Friday:
- Phone Number: 888-59APPLE 888-592-7753
- Applebees Contact Form: https://www.applebees.com/en/contact-us
- Applebee’s Official Site – https://www.applebees.com/en
- Applebee’s Official Survey Link – https://www.talktoapplebees.com/?AspxAutoDetectCookieSupport=1
Thank you for taking the time to complete our Guest Experience Survey. Your feedback is important to us and will help us improve our services. If you have any questions, please don’t hesitate to reach out to us at [email protected]. We appreciate your input!