Friendly’s Customer Satisfaction Survey – friendlyslistens-smg.com

What better way to kick off the new year than by looking back on the successes of 2017 and assessing where things went wrong? One company that has taken this approach is Friendly’s, a US-based fast food chain. In a recent Customer Satisfaction Survey, Friendly’s asked customers about their experience with the chain in general, as well as with specific aspects of their visit, like the food and service. Here are some of the highlights from this study:

1) Customers were overwhelmingly satisfied with the food they received – 98% were either “very satisfied” or “satisfied”. This was especially true for those who ordered something other than fries – 95% of respondents who ordered something else were satisfied or very satisfied.

2) Customers particularly loved the variety of menu items and how easy it was to customize their orders.

3) Service satisfaction was high too – 94% of customers were either “satisfied” or “very satisfied” with the level of service they received.

What is Friendly’s Customer Satisfaction Survey?

When you visit a restaurant, it is important to be happy with your dining experience. One way that restaurants can measure customer satisfaction is by conducting a customer satisfaction survey. Friendly’s Restaurant has been conducting customer satisfaction surveys since 1988. The surveys are simple and take about 5 minutes to complete. They are also anonymous, so you can feel free to express your thoughts without fear of retribution.

The surveys are divided into three categories: Food, Atmosphere, and Service. Each category has 10 questions. Below is a breakdown of the questions in each category:

Food:
-Does the food taste good?
-Is the food fresh?
-Is the food cooked to your liking?
-Did you enjoy the variety of menu items?
-Was the price reasonable?
-Was the service attentive and polite?
A few notes about food:
-Some questions ask about specific dishes or menus items. If you didn’t order anything from the regular menu, please don’t answer these questions.
-If you did not enjoy something on your plate, please don’t hesitate to say so!

Friendlyslistens Survey Shortly Information

Nam of the surveyFriendly’s
Is it necessary to buy?No
Price of Friendly’s Survey Friendly’s Coupons
Eligibility of Friendly’s Survey Age on 18/ 18+
Survey LanguageEnglish

How to take the survey

If you are looking for a way to improve your customer satisfaction, you need to take the Friendly’s Customer Satisfaction Survey. This survey is available on the Friendly’s website and can be completed in minutes.

  • First, Visit the official Friendly’s Ice Cream Guest Survey website at https://friendlyslistens.smg.com/.
  • Select the language.
  • Now, Enter a 14 digit code located on your sales receipt.
Friendly’s Customer Satisfaction Survey

Then, click on the “Start” read button. See Screen short. The survey asks customers about their experience with Friendly’s, from their first visit to the most recent interaction. This information can be used to identify areas where Friendly’s can improve its service and make customers happier.

Making customer satisfaction a priority is important for Friendly’s. The survey results will help the company focus on areas where it can improve and make its customers happy.

Satisfaction with Order Process

Overall, how satisfied are you with the order process?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied

Satisfaction with Customer Service

When it comes to customer service, Friendly’s is top notch! From the moment you walk in the door, the staff is friendly and accommodating. They go out of their way to make sure you are satisfied with your purchase.

The survey results were eye-opening. Almost two-thirds (65%) of respondents said they were very satisfied with the customer service they received at Friendly’s. That’s impressive considering that this was a self-reported satisfaction survey.

It seems like Friendly’s takes pride in providing excellent customer service. And it definitely pays off: Almost half of respondents (46%) said they would definitely return to Friendly’s because of the great customer service they received.

Results of the Friendly’s Survey

In order to gauge customer satisfaction within the Friendly’s restaurant chain, a survey was taken of customers who had eaten at a Friendly’s restaurant in the past month. The results of the survey were presented in the blog section below.

Overall, 71% of customers were satisfied with their experience at a Friendly’s restaurant. This satisfaction rate is slightly lower than the 76% satisfaction rate recorded for all restaurants in the company, but it still puts Friendly’s in good company. The top reasons given for satisfaction were that the food was cooked well (65%), that the prices were reasonable (60%), and that the staff was polite and friendly (55%). These are all positive factors which contribute to customer happiness.

A few areas where customers felt could use improvement were that more attention could be paid to hygiene (31%), that more time could be spent making sure dishes were properly garnished (29%), and that more promotions could be offered (27%). While these findings may not seem too concerning, they do suggest that there is room for improvement in areas which could make guests happier.

Overall Friendly’s Customer Satisfaction Survey

Overall Customer Satisfaction at Friendly’s is high as evidenced by the satisfaction rating of 4.3 out of 5 stars on Yelp. Customers are particularly pleased with the restaurant’s friendly service and the quality of the food. Some common compliments include that Friendly’s food is delicious, and the staff are very friendly. One review even states that Friendly’s is a “warm and inviting” restaurant.

Friendly Rewards Login

Directly Login link for Friendly Rewards: https://www.friendlysrestaurants.com/login/

Friendly Rewards Login

Friendly’s Menu

Friendly's Menu

Directly Click this link: https://www.friendlysrestaurants.com/menu/

Friendly’s App Download

Friendly's App Download

Download the Friendly Mobile App:

Friendly’s Survey Important Link

Conclusion

Thank you for taking the time to complete this survey. Your input is important to us, and we value your thoughts and opinions. We hope that you found this survey to be helpful, and that it has given you a better understanding of how we think about our customers. If there is anything that you feel needs clarification or if you have any other comments, please do not hesitate to reach out to us at [email address]. Thank you again for your participation in this survey, and we look forward to hearing from you soon!

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